Didcot Town Council IT support contract tender
Didcot Town Council
- Value
- Value not stated
- Currency
- GBP
- Region
- South East
- Category
- Facilities & Maintenance
- Procedure / notice type
- award,contract
- Published
- 11 Sept 2026
- Closing date
- Not stated
- Contract ends
- 1 Mar 2029
- Current supplier
- Cloudy Group Ltd
Overview
Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assisting with any issues relating to 3rd party specialist software * Managing a range of different devices including laptops, tablets, mobile phones and printers * Managing the security of the Council's IT systems * Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings * Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails * Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more * Opportunities to quote for VOIP Telephony and mobiles * Detailed service legal agreement including response times * Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required
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