Terms of Service
Last updated: 2 November 2026
1. Who these terms are with
These terms are a contract between you and 123 Tenders Ltd, company number 17407172, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. By creating an account or using 123tenders.co.uk, you agree to these terms.
2. Nature of the service
123 Tenders provides automated software tools: aggregated public procurement notices, calculators, reminders, business admin toolkits, business visibility pages and automatically generated first-draft bid content. It is not a professional advisory service. Nothing on this site or produced by it is professional, legal, tax, accounting, compliance, marketing or bid-writing advice, and no adviser-client relationship is created by using it.
3. No guarantee of contract award
We do not promise, guarantee or imply that using 123 Tenders will result in you being shortlisted, awarded a contract, or achieving any particular outcome. Procurement decisions are made solely by the buying organisation against their own published criteria.
4. Your responsibility for submissions
Every draft, score, reminder and figure is a starting point that you must review. You are responsible for checking all information against the official published notice and the buyer's portal, for the accuracy and truthfulness of anything you submit, for meeting deadlines, and for the final content of your bid.
5. Accuracy of contract information
Contract information is aggregated from public sources under the Open Government Licence and may be incomplete, delayed or out of date. Always verify details against the official published notice before bidding.
6. Your account
You must give accurate signup information and keep your login secure. You're responsible for all activity under your account. Business accounts must be a genuine business, or someone acting on its behalf. Worker profiles and homeowner job requests are for individuals aged 18 or over. You must be old enough to enter a binding contract in your jurisdiction. We can suspend or close an account we reasonably believe is fraudulent, abusive, or in breach of these terms.
7. Ownership of what you submit and what we generate
You keep ownership of the business information you give us and the final bid documents you submit. We own the 123 Tenders platform, software and branding. Draft documents generated for you are yours to use, edit and submit; we don't claim ownership of your finished bid content, though we retain the underlying platform and prompts. You confirm you have the right to share anything you give us, including third-party information (see Privacy Notice section 3).
8. Fees, plans and payment
Current plans and prices are on our Pricing page and may change, but not for a period already paid for. The price shown is the total you pay. Card payments are handled by Stripe Checkout; invoice and bank transfer remain available as alternatives. Recurring subscriptions may be monthly or annual. You can cancel from your account at any time and keep access until the end of the period you've paid for. The business admin tools are free to use and free to print, and a free account includes one file download per calendar month across all toolkits combined. Beyond that you can either buy a single additional download for £1.49 as a one-off payment, which is not a subscription and does not renew, or take the unlimited downloads subscription at £4.99 per month, which renews monthly until you cancel and can be cancelled at any time with access continuing to the end of the month you have paid for. Refunds: if you have not yet used or accessed any paid feature, you can request a full refund. Once you have used a paid feature, for example generated a Bid Pack, used a paid tool or downloaded a file using a paid single download, that purchase is non-refundable, because the service has already been delivered.
9. Acceptable use
You agree not to: submit false, fraudulent or plagiarised information to a public buyer; reverse-engineer, scrape or resell the service; use the service in breach of any law including procurement or anti-fraud law; interfere with the operation or security of the service.
10. Limitation of liability
To the fullest extent permitted by law, our total liability is limited to fees you've actually paid us in the twelve months before the claim. We are not liable for lost profits, bids, contracts or other indirect/consequential loss. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury caused by our negligence, or fraud.
11. Termination
You can close your account any time from account settings or by emailing us. We can suspend or end access for breach, non-payment, or if required by law, with notice where reasonably possible. On closure, your data is handled per our Privacy Notice and Retention Schedule.
12. Governing law
These terms are governed by the law of England and Wales; the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections in your own country of residence.
13. Changes
We'll post the current version here and, for material changes, tell existing users by email.
14. Data Processing Terms (UK GDPR Article 28)
This section applies where you put personal data about other people into our toolkits or documents. For that data you are the controller and 123 Tenders is your processor. Subject matter and duration: storing and processing that data for as long as we provide the service to you. Nature and purpose: storing records and generating the documents you ask for. Types of data and data subjects: whatever you choose to enter, typically details of your staff, clients and contacts. Instructions: we process the data only on your documented instructions, which are given by how you use the service, unless the law requires otherwise. Confidentiality: everyone at 123 Tenders who can access the data is bound by confidentiality. Security: we apply appropriate technical and organisational measures to protect the data. Sub-processors: you give general authorisation for us to use Lovable (hosting and AI gateway), Google (Gemini models, via Lovable's AI gateway), Supabase (database), Resend (email) and Stripe (payments). We will update the list on this page before adding a new sub-processor. Assistance: we will help you respond to requests from people exercising their data protection rights, and help you meet your security, breach notification and impact assessment obligations, taking into account the information available to us. Breaches: we will tell you without undue delay after becoming aware of a personal data breach affecting your data. End of service: when the service ends, we will delete your data or return it to you if you ask, unless the law requires us to keep it. Compliance: we will make available the information needed to show we meet these obligations. Special category data: you must not enter special category data (for example health information) unless you have a lawful basis to do so and it is needed for the document. This section also applies to personal data in Quick Quotes requests, questions, invitations, evaluations and award records that a public sector buyer posts. The buyer organisation is the controller and 123 Tenders is its processor. We process that data only to run Quick Quotes for the buyer, keep it confidential, use processors listed on our Public sector page, help with data subject requests and breaches, and delete or return it at the end of the retention period.
15. User content and reporting
Some parts of 123 Tenders let users write content that other users may see, such as the about text in a worker profile or a response to a hiring post. You must not post illegal content, including content that harasses, threatens or discriminates against anyone, or other people's personal information. We remove illegal content promptly when we become aware of it. To report content, use the "Report this" link next to it, or email hello@123tenders.co.uk with a link and a short explanation. If you disagree with a moderation decision about your content or a report you made, email hello@123tenders.co.uk with the subject 'Moderation complaint'. We reply within 14 days.
16. Hiring posts
Every business account can publish up to 5 hiring posts a month for free, on Free, Pro and Business alike. If you post a job, you are responsible for making sure the advert is lawful, is for a genuine vacancy, does not discriminate against anyone with a protected characteristic under the Equality Act 2010, states lawful pay, and that you carry out right to work checks before anyone starts. 123 Tenders is not an employment agency or an employment business. We do not find, select, introduce or supply candidates, we do not take part in hiring decisions and we never charge workers. Workers choose whether to respond and what to share. We do not edit your advert, but we may remove any post, or any response, that breaks the law or these terms.
17. Homeowner job requests and reviews
123 Tenders introduces homeowners to trades. We do not carry out, supervise or guarantee any work, we are not a party to any agreement between a homeowner and a trade, and we do not check any trade's insurance or qualifications. Homeowners should check these before agreeing anything, for example Gas Safe registration for gas work, which we do not verify. Homeowner requests are for trade work on a home only: we do not accept requests for care, childcare, health or personal services. Up to 3 trades can accept each request. Trades must use a homeowner's details only to contact them about that job, and hold those details as their own controller data once received. Reviews: only a homeowner whose request was accepted can review that trade, once per accepted match, using the unique link we email 14 days after acceptance. We publish every genuine review, positive or negative, never edit reviews and never offer or allow incentives for them. Trades may reply once, publicly. We remove reviews or replies only if they are unlawful or break these terms, after a report. Refunds for trades, applied when lead payments are switched on: a refund is due if the homeowner's phone number and email both fail (a bounce, or an invalid number reported with evidence) within 7 days of acceptance; if the lead duplicates one the same trade accepted in the last 30 days; if the job is outside the trade's selected categories or area; or if the homeowner reports the job as posted in error within 48 hours. No refund is due because the homeowner did not reply or chose another trade. While lead payments are switched off, leads are free, up to 5 accepted leads per trade per month, and refund requests are recorded but no money changes hands.
18. 123 Answer
123 Answer is an optional AI receptionist add-on that answers calls diverted to a number we provide for your business. For caller data (names, phone numbers, postcodes, job details, call transcripts and bookings) you are the controller and 123 Tenders acts as your processor. We process caller data only on your documented instructions, which are your 123 Answer settings, and only to answer calls, take messages, make bookings and send you summaries. Everyone who processes it for us is bound by confidentiality. We keep it secure with access controls and encryption in transit. Our subprocessors for 123 Answer are Retell AI, Inc. (AI voice agent and call processing, USA), Twilio (UK phone numbers, call routing and text messages) and our hosting and email providers listed in our Privacy Notice. Calls are transcribed and processed only to deliver messages and bookings to your business, and we keep minimal call data. Call data is processed in the United States under each provider's data processing terms, with UK GDPR transfer safeguards in place; we will tell you before adding or replacing a subprocessor. We will help you answer requests from callers who exercise their data rights, delete caller data at the end of the service or when your chosen retention period ends, and give you the information you reasonably need to show compliance, including audit information on request. You are responsible for having a lawful basis for the calls you divert to us, for keeping your own privacy notice that tells callers how you use their details, and for paying any data protection fee that applies to you. Every greeting tells callers they are speaking to an AI assistant and that the call is transcribed, and this cannot be switched off. We do not store call audio. We do not promise that every call will be answered: phone networks, call diverts and providers can fail. Use is subject to fair use and to the monthly call allowance on your account. Calls beyond the allowance are still answered and cost 35p each, added once to your next renewal invoice. At launch 123 Answer may not be used for health or care services, and it does not make outbound calls. 123 Answer never quotes prices, takes payments or holds money between callers and your business. Terms version 2026-10-16. If you are the controller of caller data, you must have your own process for handling complaints from callers about how their data is used. If 123 Tenders receives a complaint from one of your callers, we will pass it on to you within 5 working days. Texts we send to your callers, such as booking confirmations and manage links, are service messages only and never include marketing.
Growth & Visibility service description
£299 a year or £29.99 a month.
What you get, in full
- Your own public business page at its own address
- A link to your Google Business Profile that you add
- Ready-to-send review request wording
- Edit or unpublish any time
What this service does not include
- Creating, claiming, verifying or managing your Google profile
- Directory submissions
- Building or changing your website
- Any promise of rankings or enquiries
Related free extras for every business account, not part of the paid package: claim your supplier page and use the Top Contract Winners listing link where you qualify.
123 Tenders provides automated tools, drafts and reminders, not professional, legal, tax or bid-writing advice. You are responsible for verifying all information and for your final submissions.