123 AnswerYour personal AI receptionist
Your calls answered while you're on the job.
123 Answer, your personal AI receptionist, picks up when you can't, takes the details, books the visit into your diary and texts you a summary. It sits in the same account as your contracts, leads and quotes.
Example call
- Assistant: Hello, you've reached Hollins Plumbing. I'm their AI assistant and this call is transcribed so Hollins Plumbing gets your message. How can I help?
- Caller: Hi, there's a drip from the pipe under my kitchen sink.
- Assistant: Sorry to hear that. Is water leaking right now, or is it a slow drip?
- Caller: Slow drip, I've put a bowl under it.
- Assistant: Thanks. I can book a quote visit on Thursday at 10am or Friday at 2pm. Which suits?
- Caller: Thursday at 10 please. It's Sam Price, M14 5RT.
- Assistant: Booked for Thursday at 10am, Sam Price, M14 5RT. You'll get a text to confirm. Thanks for calling.
Text to the owner
Sam Price, M14 5RT: slow leak under kitchen sink. Quote visit Thu 10:00. Call back 07700 900123.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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How it works
Three steps, then get on with your day.
1
Set up in about 5 minutes
Tell us your business, services and the questions to ask. We give you a UK 03 number.
2
Divert your missed calls
Dial one short code on your phone. Calls you answer still come to you.
3
Get every job by text and email
Each call arrives as a short summary, with bookings already in your diary.
What it does
Helps you answer calls when you can't.
Answers in your business name
Callers hear your business name and a clear AI disclosure.
Books into your diary
Only free slots you set, with a text to the caller to change or cancel.
Filters sales calls
Sales and marketing calls are ended politely and marked as sales calls.
Urgent jobs flagged straight away
You choose what counts as urgent. Those calls are texted to you first.
Text and email summaries
Name, postcode, the job and a tap-to-call number, within a minute of the call.
Every call in your leads tracker
Each caller is added to your Leads & Quotes Tracker with the source 123 Answer.
Works with the number you already have
You keep your number. Missed calls are diverted.
No contract
Monthly, cancel any time.
All in one account
Calls, leads, quotes and contracts in one place.
A call becomes a lead in your tracker. From there you can start a quote, send an invoice, or go back to the public sector contracts you are following. One sign-in for all of it.
Hear the voices
Six British voices to choose from.
Sonia
Female, southern English, British English
Sample coming soon
Libby
Female, warm and friendly, British English
Sample coming soon
Ryan
Male, southern English, British English
Sample coming soon
Thomas
Male, calm and steady, British English
Sample coming soon
Elliot
Even, neutral tone, British English
Sample coming soon
Geraint
Male, Welsh accent, British English
Sample coming soon
Choose a voice and a speaking speed during setup. You can change both at any time.
Pricing
Simple, monthly, no contract.
Try it
10 calls
Free, once per business. No card needed.
123 Answer
£39 a month
100 answered calls a month. Use it on its own, no other plan needed.
123 Answer Plus
£79 a month
250 answered calls a month. Use it on its own, no other plan needed.
Prices exclude VAT where applicable. Calls of 10 seconds or less are not counted. Cancel any time.
Run your whole business from one account?
Business includes 50 calls a month. See plans
What it will not do
Clear limits, so you stay in charge.
- It never quotes or agrees prices.
- It never takes payments or card details.
- It always says it is an AI assistant.
- It does not store call audio.
By trade
Set up for the way your trade works.
Questions
Before you start.
- Do I keep my own number?
- Yes. You divert missed calls from your existing mobile or landline to your 123 Answer number. Callers still ring the number they already have.
- What if I answer the call myself?
- Nothing changes. The divert only sends calls you do not answer, or calls that arrive when you are busy or out of signal.
- What happens when I reach my monthly calls?
- Callers are never cut off. The assistant switches to a short message, taking a name, number and one line about the job, and we email you once a day with the option to add more calls.
- Can I change what it asks?
- Yes. You can edit the questions and what counts as urgent at any time. The safety rules, such as never quoting prices, stay fixed.
- How do callers know it is AI?
- Every greeting says it is an AI assistant and that the call is transcribed. This cannot be switched off.
- Where is the data stored?
- Call details and transcripts are stored in your 123 Tenders account. Transcripts are deleted after 30, 90 or 365 days, as you choose. No call audio is stored. See our privacy notice for the providers we use.
- Do I need a 123 Tenders plan?
- No. 123 Answer works on its own from £39 a month. If you are on the Business plan, 50 answered calls a month are included.
- How do I cancel?
- Use the Cancel 123 Answer button in your 123 Answer settings at any time. There is no contract. Remove your call divert by dialling ##002#.
Want the detail on pricing models? Read AI receptionist cost in the UK.
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