123 AnswerYour personal AI receptionist
AI receptionist for skip hire and waste companies
Skip hire calls are short but full of details. 123 Answer takes the size, the date, whether it goes on the road and what is going in it, then passes it to you to confirm.
Example call
- Assistant: Hello, you've reached Swift Skips. I'm their AI assistant and this call is transcribed so Swift Skips gets your message. How can I help?
- Caller: I need an 8 yard skip on Monday for a kitchen clear-out.
- Assistant: Thanks. Will it go on your drive or on the road?
- Caller: On the drive.
- Assistant: Thanks. I'll pass that on and they'll confirm Monday with you.
Text to the owner
Paul Ince, ST4 7QT: 8 yard skip, drive, kitchen waste, Monday. Confirm delivery.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What size skip, or what is the waste?
- 2Will it go on a drive or on the road?
- 3What date do you need it?
- 4Is there any plasterboard, asbestos or tyres?
- 5How long do you need it for?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Same-day and next-day requests are flagged. Asbestos and hazardous waste are noted and never accepted on your behalf.
- Skip needed today or tomorrow
Bookings
What callers can book.
Delivery request
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Skip hire, Wait and load, Grab hire, Waste clearance, Commercial waste.
Always
Rules it follows on every call.
- Never confirm a road permit
- Never accept asbestos or hazardous waste
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for skip hire and waste companies: questions
- Does it confirm a road permit?
- No. It notes whether the skip goes on the road so you can arrange that.
- What about asbestos?
- It notes it and never accepts hazardous waste on your behalf.
- Can it book deliveries?
- It takes a delivery request with the date. You confirm with the caller.