123 AnswerYour personal AI receptionist
An AI receptionist for couriers and hauliers.
123 Answer answers calls while you are driving, takes collection and delivery postcodes, size and timing, and books a callback so you can price it when you stop.
Example call
- Assistant: Hello, you've reached Swift Couriers. I'm their AI assistant and this call is transcribed so Swift Couriers gets your message. How can I help?
- Caller: I need two pallets taken from Wolverhampton to Bristol next week.
- Assistant: What are the collection and delivery postcodes?
- Caller: WV10 6QJ to BS2 0XS.
- Assistant: Thanks. I can book a callback today at 4pm or tomorrow at 9am.
- Caller: Today. Ravi Patel.
- Assistant: Callback booked today at 4pm for Ravi Patel.
Text to the owner
Ravi Patel, WV10 6QJ: 2 pallets to BS2 0XS next week. Callback today 16:00. Call back 07700 900444.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What needs moving?
- 2Collection and delivery postcodes?
- 3What size or weight?
- 4When does it need to go?
- 5Is it one-off or regular?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Same day requests are marked urgent and texted to you straight away.
- Same day collection needed in the next 2 hours
Bookings
What callers can book.
Callback
15 minutes by default, only in the free times you set.
Collection
30 minutes by default, only in the free times you set.
Services it can mention: Same day courier, Multi-drop, Pallet delivery, Removals, Contract haulage.
Always
Rules it follows on every call.
- Never confirm a collection time or a rate
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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