123 AnswerYour personal AI receptionist
AI receptionist for pest control companies
Pest calls peak in summer and callers want someone fast. 123 Answer asks what pest it is, where, and whether children or pets are present, then books survey visits.
Example call
- Assistant: Hello, you've reached Guardline Pest Control. I'm their AI assistant and this call is transcribed so Guardline Pest Control gets your message. How can I help?
- Caller: I think we've got mice in the kitchen.
- Assistant: Thanks. How long have you noticed them, and are there children or pets at home?
- Caller: About a week, and a dog.
- Assistant: I can book a survey visit tomorrow at 9am or 2pm.
Text to the owner
Sara Lee, LE2 3PQ: mice in kitchen about 1 week, dog at home. Survey visit Thu 14:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What pest have you seen?
- 2Where in the property, and for how long?
- 3Is it a home or a business such as a shop or restaurant?
- 4Are there children or pets in the property?
- 5When would suit for a treatment visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Wasp nests by doors or play areas and rodents in food businesses are flagged as urgent.
- Wasp nest near a door or play area
- Rodents in a food business
Bookings
What callers can book.
Survey visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Rats and mice, Wasp nests, Bed bugs, Cockroaches, Bird proofing.
Always
Rules it follows on every call.
- Never recommend a poison or treatment
- Never tell the caller to remove a nest
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for pest control companies: questions
- Why does it ask about children and pets?
- So you can plan a safe treatment before you arrive. It never recommends treatments itself.
- Can it handle business calls?
- Yes. Food businesses reporting rodents are flagged as urgent.
- Will it tell a caller to remove a wasp nest?
- No. It never gives that advice.