123 AnswerYour personal AI receptionist
AI receptionist for drainage companies
Drain calls are messy and urgent. 123 Answer picks up, asks what is blocked and whether it is overflowing, and books visits or flags emergencies.
Example call
- Assistant: Hello, you've reached Clearflow Drainage. I'm their AI assistant and this call is transcribed so Clearflow Drainage gets your message. How can I help?
- Caller: The drain outside the kitchen is overflowing.
- Assistant: Sorry to hear that. Is it clear water or sewage?
- Caller: It smells like sewage.
- Assistant: I'll flag this as urgent and they'll call you back shortly.
Text to the owner
URGENT. Pat Gray, HU5 2RT: outside kitchen drain overflowing, sewage smell. Callback now.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What is blocked, a sink, toilet or outside drain?
- 2Is water backing up or overflowing now?
- 3Is it a home or a business?
- 4Is the drain shared with neighbours?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Sewage overflowing or backing up, and homes with their only toilet blocked, are flagged as urgent.
- Sewage overflowing
- Only toilet blocked
- Water backing up into the property
Bookings
What callers can book.
Drain visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Blocked drains, CCTV drain surveys, Drain jetting, Drain repairs, Septic tank emptying.
Always
Rules it follows on every call.
- Never tell the caller to use chemicals
- Never say who is responsible for a shared drain
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for drainage companies: questions
- Can it book CCTV surveys?
- Yes. Planned surveys and jetting can be booked into your diary.
- Will it tell callers who pays for a shared drain?
- No. It never gives advice on responsibility. It notes that the drain may be shared.
- Are sewage calls flagged?
- Yes, as urgent, and emailed to you straight away.