123 AnswerYour personal AI receptionist
An AI receptionist for cleaning companies.
123 Answer answers missed calls for cleaning businesses, asks about property size and how often, and books walk-rounds for regular contracts.
Example call
- Assistant: Hello, you've reached Clearview Cleaning. I'm their AI assistant and this call is transcribed so Clearview Cleaning gets your message. How can I help?
- Caller: We need an office cleaner three evenings a week.
- Assistant: Roughly how big is the office?
- Caller: One floor, about twenty desks and two toilets.
- Assistant: I can book a walk-round on Wednesday at 5pm or Thursday at 8am.
- Caller: Wednesday. Lee Carter, G2 4JR.
- Assistant: Walk-round booked Wednesday at 5pm for Lee Carter at G2 4JR.
Text to the owner
Lee Carter, G2 4JR: office clean 3 evenings a week, 20 desks. Walk-round Wed 17:00. Call back 07700 900654.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What type of cleaning do you need?
- 2How big is the property or how many rooms?
- 3Is it one-off or regular?
- 4Which days and times suit?
- 5When would suit for a walk-round?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Regular commercial work and one-off domestic cleans come in through the same phone. Each summary tells you which is which.
- Flood or spill clean-up needed today
Bookings
What callers can book.
Site walk-round
45 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Office cleaning, End of tenancy cleaning, Deep cleans, Window cleaning, Carpet cleaning, Builders cleans.
Always
Rules it follows on every call.
- Never agree a cleaning schedule or contract length
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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