123 AnswerYour personal AI receptionist
AI receptionist for removal companies
Removal enquiries come with a date and two postcodes. 123 Answer takes both, the size of the move and whether packing is needed, then books a survey so you can price it.
Example call
- Assistant: Hello, you've reached Homeward Removals. I'm their AI assistant and this call is transcribed so Homeward Removals gets your message. How can I help?
- Caller: We're moving from a three-bed in Derby to Leicester on the 28th.
- Assistant: Thanks. Will you need packing or storage?
- Caller: Packing for the kitchen please.
- Assistant: I can book a survey on Monday at 6pm or Wednesday at 10am.
Text to the owner
Ian Ward, DE22 1AB to LE: 3-bed, move 28th, kitchen packing. Survey Mon 18:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What is the moving date, or is it not fixed yet?
- 2Where are you moving from and to?
- 3How many bedrooms, roughly?
- 4Do you need packing or storage?
- 5Would you like a survey visit or a video survey?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Moves within a week, or a completion date that has suddenly changed, are flagged so you can call back first.
- Move within the next 7 days
- Completion date moved suddenly
Bookings
What callers can book.
Survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: House moves, Flat moves, Office moves, Packing, Storage.
Always
Rules it follows on every call.
- Never confirm a date is available for the move itself
- Never quote a price
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for removal companies: questions
- Does it take both addresses?
- Yes. It records where the move is from and to, the size and the date.
- Can it confirm my van is free?
- No. It never confirms move dates. You do that when you price the job.
- Can it book surveys?
- Yes, home or video surveys into the slots you set.