123 AnswerYour personal AI receptionist
An AI receptionist for it support businesses.
123 Answer answers missed calls for IT support businesses, asks how many users are affected and whether anything is down, and books callbacks.
Example call
- Assistant: Hello, you've reached Byteworks IT. I'm their AI assistant and this call is transcribed so Byteworks IT gets your message. How can I help?
- Caller: We're a small office looking for monthly IT support.
- Assistant: How many people and computers are there?
- Caller: Eight people, ten laptops.
- Assistant: I can book a callback today at 3pm or tomorrow at 11am.
- Caller: Tomorrow. Hannah Bell, EH3 9AA.
- Assistant: Callback booked tomorrow at 11am for Hannah Bell.
Text to the owner
Hannah Bell, EH3 9AA: monthly IT support, 8 staff, 10 laptops. Callback tomorrow 11:00. Call back 07700 900666.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What do you need help with?
- 2How many users or devices?
- 3Is anything down right now?
- 4Are you an existing customer?
- 5When would suit for a call back?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
The assistant never asks for passwords, and outage calls are marked urgent.
- Whole office offline
- Suspected cyber attack
Bookings
What callers can book.
Callback
15 minutes by default, only in the free times you set.
Site visit
60 minutes by default, only in the free times you set.
Services it can mention: IT support, Networking, Cyber security, Microsoft 365, Hardware, Websites.
Always
Rules it follows on every call.
- Never ask for passwords or remote access codes
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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