123 AnswerYour personal AI receptionist
AI receptionist for driveway and paving contractors
123 Answer answers missed calls for driveway and paving contractors, notes the size, finish and whether a dropped kerb is needed, and books quote visits.
Example call
- Assistant: Hello, you've reached Stoneway Driveways. I'm their AI assistant and this call is transcribed so Stoneway Driveways gets your message. How can I help?
- Caller: We'd like the front garden turned into a block paved drive.
- Assistant: Thanks. Roughly how big is it, and will you need a dropped kerb?
- Caller: Room for two cars, yes we need a kerb.
- Assistant: I can book a quote visit on Monday at 5pm or Saturday at 10am.
Text to the owner
Nina Bell, NR4 7TJ: block paved drive for 2 cars, needs dropped kerb. Quote visit Sat 10:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a new driveway, a patio or a repair?
- 2Roughly how big is the area?
- 3What finish would you like?
- 4Does it need a new dropped kerb?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Sunken or broken paving that someone could trip on is flagged so you can call back quickly.
- Sunken or broken paving that is a trip hazard
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Block paving, Resin driveways, Tarmac, Patios, Driveway repairs.
Always
Rules it follows on every call.
- Never advise on dropped kerb permission
- Never quote a price per square metre
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for driveway and paving contractors: questions
- Does it ask about dropped kerbs?
- Yes, and notes it. It never advises on council permission.
- Can it tell patios from driveways?
- Yes. It records the job type, size and finish.
- Will it quote?
- No. It books a quote visit instead.