123 AnswerYour personal AI receptionist
An AI receptionist for plumbers and heating engineers.
When you are under a sink or up in a loft, the phone keeps ringing. 123 Answer picks up missed calls for your plumbing and heating business, asks whether water is leaking now, and books quote visits into the free slots you set.
Example call
- Assistant: Hello, you've reached Hollins Plumbing. I'm their AI assistant and this call is transcribed so Hollins Plumbing gets your message. How can I help?
- Caller: Hi, there's a drip from the pipe under my kitchen sink.
- Assistant: Sorry to hear that. Is water leaking right now, or is it a slow drip?
- Caller: Slow drip, I've put a bowl under it.
- Assistant: Thanks. I can book a quote visit on Thursday at 10am or Friday at 2pm. Which suits?
- Caller: Thursday at 10 please. It's Sam Price, M14 5RT.
- Assistant: Booked for Thursday at 10am, Sam Price, M14 5RT. You'll get a text to confirm. Thanks for calling.
Text to the owner
Sam Price, M14 5RT: slow leak under kitchen sink. Quote visit Thu 10:00. Call back 07700 900123.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What is the problem or job?
- 2Is water leaking right now?
- 3What type of boiler or system is it, if known?
- 4Is the property a house, flat or business?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Heating and leak calls often need a quick answer. Urgent jobs are flagged and texted to you straight away, so you can decide what to do first.
- Water leaking now
- No heating or hot water with a vulnerable person at home
- Smell of gas
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Boiler repair, Boiler servicing, Leak repair, Bathroom fitting, Radiators, Unblocking drains.
Always
Rules it follows on every call.
- Never diagnose a boiler fault over the phone
- Never tell the caller it is safe to use an appliance
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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