123 AnswerYour personal AI receptionist
AI receptionist for hvac and air conditioning engineers
123 Answer answers missed calls for HVAC and air conditioning engineers, separates installs from faults, notes the system type and books site surveys.
Example call
- Assistant: Hello, you've reached Coolair Services. I'm their AI assistant and this call is transcribed so Coolair Services gets your message. How can I help?
- Caller: Our office air conditioning has stopped working.
- Assistant: Thanks. Is it a split unit or ducted, and is it off completely?
- Caller: Split units, two of the four are off.
- Assistant: I can book a visit tomorrow at 8am or 11am.
Text to the owner
Chen Wu, RG1 3EF: office split AC, 2 of 4 units off. Visit Thu 08:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it an install, a service or a fault?
- 2What type of system, split unit, ducted or heat pump?
- 3Is it a home, office, shop or server room?
- 4Is the system off completely?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Failed server room cooling and refrigeration with stock at risk are flagged as urgent for business callers.
- Server room cooling failed
- Refrigeration failed with stock at risk
Bookings
What callers can book.
Site survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Air conditioning installs, AC servicing, Heat pump servicing, Ventilation, Refrigeration repairs.
Always
Rules it follows on every call.
- Never advise on refrigerant handling
- Never estimate running costs
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for hvac and air conditioning engineers: questions
- Does it handle commercial callers?
- Yes. It asks whether it is a home, office, shop or server room and flags business-critical failures.
- Will it estimate running costs?
- No. It never gives running cost or energy estimates.
- Can it book surveys for new installs?
- Yes, into the free slots you set.