123 AnswerYour personal AI receptionist
AI receptionist for heating and gas engineers
Heating calls arrive in waves when the weather turns. 123 Answer takes them while you are on a job, sorts breakdowns from services and installs, and books service visits into your free slots.
Example call
- Assistant: Hello, you've reached Northway Heating. I'm their AI assistant and this call is transcribed so Northway Heating gets your message. How can I help?
- Caller: My boiler is due its annual service, can someone come out?
- Assistant: Of course. Do you have heating and hot water working at the moment?
- Caller: Yes, it's just the yearly service.
- Assistant: I can book a service visit on Monday at 9am or Tuesday at 1pm. Which suits?
Text to the owner
Linda Hart, LS6 2AB: annual boiler service, Worcester combi. Service visit Mon 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is this a breakdown, a service or a new install?
- 2Do you have heating and hot water at the moment?
- 3What make of boiler is it, if known?
- 4Are you the owner, tenant or landlord?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Gas smells and carbon monoxide alarms are handled first: the caller is told to leave and call the National Gas Emergency number, and you are emailed straight away.
- Smell of gas
- No heating with a vulnerable person at home
- Carbon monoxide alarm sounding
Bookings
What callers can book.
Service visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Boiler installs, Boiler servicing, Gas safety checks, Central heating repairs, Landlord gas certificates.
Always
Rules it follows on every call.
- Never tell the caller an appliance is safe to use
- Never confirm a gas certificate is valid
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for heating and gas engineers: questions
- Can it book landlord gas safety checks?
- Yes. It asks whether the caller is the landlord or tenant, notes the property address and books a visit into the slots you set.
- What happens if someone reports a gas smell?
- It tells them to leave the property and call 0800 111 999, flags the call as urgent and emails you a summary.
- Will it say I am Gas Safe registered?
- Only if you add that to your business details yourself. It never makes claims about registration on its own.