123 AnswerYour personal AI receptionist
AI receptionist for boiler repair engineers
Boiler repair calls come with a fault code and a worried caller. 123 Answer writes the code down, asks about leaks and pressure, and books a repair visit so you arrive knowing what to bring.
Example call
- Assistant: Hello, you've reached Fixright Boilers. I'm their AI assistant and this call is transcribed so Fixright Boilers gets your message. How can I help?
- Caller: My boiler is showing F28 and there's no hot water.
- Assistant: Thanks, I've noted F28. Is the boiler leaking or losing pressure at all?
- Caller: No, it's just not firing up.
- Assistant: I can book a repair visit tomorrow at 8am or 12pm.
Text to the owner
Omar Aziz, B12 9QT: Worcester boiler, fault F28, no hot water, no leak. Repair visit Wed 08:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What is the boiler doing, or what fault code is showing?
- 2Is there any hot water or heating?
- 3Is the boiler losing pressure or leaking?
- 4What make and rough age is it?
- 5When are you home for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A leaking boiler or a home with no heating and a baby or elderly person is flagged as urgent, so you can move it up the list.
- Smell of gas
- Water leaking from the boiler
- No heating with a baby or elderly person at home
Bookings
What callers can book.
Repair visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Boiler breakdowns, Fault code repairs, Pressure problems, Part replacement, Boiler replacement quotes.
Always
Rules it follows on every call.
- Never talk the caller through resetting or opening the boiler
- Never estimate the cost of a part
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for boiler repair engineers: questions
- Does it record the fault code?
- Yes. It asks for the code or the lights showing and puts it in the call summary you get by email.
- Will it give a price for the repair?
- No. It never quotes prices. It books a visit or a callback so you can price it yourself.
- Can it tell repairs from replacement enquiries?
- Yes. Replacement enquiries can be booked as a quote visit or a callback, and breakdowns as repair visits.