123 AnswerYour personal AI receptionist
An AI receptionist for electricians.
123 Answer answers missed calls for electricians, separates fault calls from planned work, and books quote visits or callbacks into the slots you set.
Example call
- Assistant: Hello, you've reached Brightside Electrical. I'm their AI assistant and this call is transcribed so Brightside Electrical gets your message. How can I help?
- Caller: I'm a landlord and need an EICR on a flat before new tenants move in.
- Assistant: I can help with that. Is the flat empty at the moment?
- Caller: Yes, from next week.
- Assistant: I can offer a visit on Tuesday at 9am or Wednesday at 1pm.
- Caller: Tuesday. Priya Shah, LS6 2AB.
- Assistant: Booked Tuesday at 9am for Priya Shah at LS6 2AB. You'll get a confirmation text.
Text to the owner
Priya Shah, LS6 2AB: EICR for empty rental flat. Visit Tue 09:00. Call back 07700 900456.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What is the job or fault?
- 2Is any power off at the moment?
- 3Is it a home or business?
- 4Do you need a certificate such as an EICR?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Callers reporting sparking or a burning smell are flagged as urgent and told to keep away and call 999 if anyone is in danger.
- Burning smell or sparking
- Whole property without power
- Exposed live wires
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Fault finding, Rewires, Consumer units, EV chargers, EICR testing, Lighting.
Always
Rules it follows on every call.
- Never tell the caller to reset or touch any electrical equipment
- Never say a fault is safe
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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