123 AnswerYour personal AI receptionist

An AI receptionist for builders and construction firms.

Builders lose time to calls that come in while they are on site. 123 Answer takes the details of each enquiry, asks about drawings and start dates, and books site visits into your diary.

Try 10 free callsSee how it worksHear the voices

Example call

  1. Assistant: Hello, you've reached Oakline Build. I'm their AI assistant and this call is transcribed so Oakline Build gets your message. How can I help?
  2. Caller: We're thinking about a single storey rear extension.
  3. Assistant: Do you have drawings or planning permission yet?
  4. Caller: Drawings are done, planning was approved last month.
  5. Assistant: Thanks. I can book a site visit on Monday at 4pm or Wednesday at 8am.
  6. Caller: Monday. Tom Reid, BS7 9QP.
  7. Assistant: Site visit booked Monday at 4pm for Tom Reid at BS7 9QP.

Text to the owner

Tom Reid, BS7 9QP: rear extension, drawings and planning done. Site visit Mon 16:00. Call back 07700 900789.

123 Answer at a glance

Price123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable.
Calls included100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try.
Setup timeAbout 5 minutes
Your numberWorks with your existing number. Missed calls are diverted.
NumbersUK numbers
AI disclosureEvery call says it is an AI assistant
Call audioNo call audio is stored
ContractCancel any time

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What it asks

The questions your callers are asked.

  1. 1What work are you planning?
  2. 2Do you have drawings or planning permission?
  3. 3Roughly when do you want to start?
  4. 4Is it domestic or commercial?
  5. 5When would suit for a visit?

You can change these at any time during setup.

Urgent calls

What gets flagged straight away.

Planning-stage enquiries and urgent safety calls are kept apart, so you can see which callers are ready to start.

  • Structural damage after an incident
  • Unsafe wall or scaffold

Bookings

What callers can book.

  • Site visit

    60 minutes by default, only in the free times you set.

  • Callback

    15 minutes by default, only in the free times you set.

Services it can mention: Extensions, Loft conversions, Groundworks, Brickwork, Renovations, Commercial fit out.

Always

Rules it follows on every call.

  • Never comment on planning or building regulations decisions
  • Never estimate a build cost
  • Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
  • Never give legal, medical, financial or safety advice.
  • If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
  • If anyone is in danger, tell them to call 999.
  • Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
  • If the call is a sales or marketing call, politely end the call and mark it as a sales call.
  • Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Try 10 free callsPricing and questions

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