123 AnswerYour personal AI receptionist
AI receptionist for bathroom fitters
123 Answer answers missed calls for bathroom fitters, asks whether it is a full refit or a shower, whether the suite is chosen, and books survey visits.
Example call
- Assistant: Hello, you've reached Clearwater Bathrooms. I'm their AI assistant and this call is transcribed so Clearwater Bathrooms gets your message. How can I help?
- Caller: I'd like the bathroom ripped out and redone.
- Assistant: Thanks. Have you chosen the suite, and is it the only bathroom?
- Caller: Not chosen yet, and yes it is.
- Assistant: I can book a survey visit on Monday at 4pm or Thursday at 9am.
Text to the owner
Kate Moss, PL4 7DS: full refit, only bathroom, suite not chosen. Survey visit Thu 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a full refit, a shower install or a repair?
- 2Have you chosen the suite yet?
- 3Is it a bathroom, en-suite or wet room?
- 4Is it the only bathroom in the home?
- 5When would suit for a survey visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Water coming through a ceiling or a home with its only toilet out of action is flagged as urgent.
- Water coming through a ceiling below the bathroom
- Only toilet not working
Bookings
What callers can book.
Survey visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Full bathroom refits, Shower installs, Wet rooms, En-suites, Tiling.
Always
Rules it follows on every call.
- Never quote for a bathroom
- Never advise on accessibility needs
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for bathroom fitters: questions
- Why does it ask if it is the only bathroom?
- So you can plan around a home with no other toilet or shower during the work.
- Can it handle leak calls?
- Yes. Water through a ceiling is flagged as urgent and emailed to you.
- Will it quote?
- No. It books a survey visit or a callback instead.