123 AnswerYour personal AI receptionist
AI receptionist for window and door fitters
123 Answer answers missed calls for window and door fitters, counts the openings, notes the material and whether the property is listed, and books measuring visits.
Example call
- Assistant: Hello, you've reached Brightview Windows. I'm their AI assistant and this call is transcribed so Brightview Windows gets your message. How can I help?
- Caller: I want a new composite front door.
- Assistant: Thanks. Is the property a house or a flat, and is it listed?
- Caller: A house, not listed.
- Assistant: I can book a measuring visit on Tuesday at 1pm or Saturday at 11am.
Text to the owner
Neil Shaw, YO24 1BA: composite front door, house, not listed. Measuring visit Sat 11:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it new windows or doors, or a repair?
- 2How many windows or doors?
- 3What material would you like?
- 4Is the property a house, flat or listed building?
- 5When would suit for a measuring visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A door or window that will not lock is flagged, as the caller cannot secure the property.
- Door or window will not lock
- Window broken and property not secure
Bookings
What callers can book.
Measuring visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: uPVC windows, Composite doors, Bi-fold doors, Window repairs, Misted glass replacement.
Always
Rules it follows on every call.
- Never quote a price per window
- Never give advice on planning permission
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for window and door fitters: questions
- Does it ask if the property is listed?
- Yes, so you know before the visit. It never advises on planning permission.
- What about doors that will not lock?
- They are flagged as urgent and emailed to you straight away.
- Can it book measuring visits?
- Yes, into the slots you set.