123 AnswerYour personal AI receptionist
An AI receptionist for roofers.
123 Answer picks up when you are up a ladder, asks whether water is coming in, and books roof surveys into the times you have free.
Example call
- Assistant: Hello, you've reached Ridge Roofing. I'm their AI assistant and this call is transcribed so Ridge Roofing gets your message. How can I help?
- Caller: A few tiles came off in the wind last night.
- Assistant: Is any water coming in at the moment?
- Caller: No, it's dry inside.
- Assistant: I can book a roof survey tomorrow at 11am or Friday at 9am.
- Caller: Tomorrow please. Jo Evans, CF14 3LX.
- Assistant: Booked tomorrow at 11am for Jo Evans at CF14 3LX.
Text to the owner
Jo Evans, CF14 3LX: tiles off after wind, no water inside. Survey tomorrow 11:00. Call back 07700 900321.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What is the problem or job?
- 2Is water coming in now?
- 3What type of roof is it?
- 4Is it a house or business?
- 5When would suit for a look?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
After a storm calls arrive at once. Each one is written up with the postcode and the problem, and active leaks are marked urgent.
- Water coming through a ceiling
- Loose tiles or slates over a path
Bookings
What callers can book.
Roof survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Roof repairs, Flat roofs, Re-roofing, Guttering, Chimney work, Fascias and soffits.
Always
Rules it follows on every call.
- Never tell the caller to go on the roof
- Never comment on insurance claims
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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