123 AnswerYour personal AI receptionist
AI receptionist for kitchen fitters
Kitchen enquiries are big jobs worth answering. 123 Answer finds out whether the kitchen is bought, whether the layout changes and the timescale, then books a survey visit.
Example call
- Assistant: Hello, you've reached Hearth Kitchens. I'm their AI assistant and this call is transcribed so Hearth Kitchens gets your message. How can I help?
- Caller: We've bought a kitchen and need someone to fit it.
- Assistant: Great. Will the layout stay the same, or will the sink or cooker move?
- Caller: The sink is moving to the window.
- Assistant: I can book a survey visit on Tuesday at 10am or Friday at 3pm.
Text to the owner
Ade Bello, NE3 5HG: supply bought, sink moving. Survey visit Fri 15:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is this a new kitchen or a refit of an existing one?
- 2Have you bought the kitchen, or do you need it supplied?
- 3Will the layout change, moving water or electrics?
- 4When are you hoping to have it done?
- 5When would suit for a survey visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A leak from something you recently fitted is flagged as urgent so you can deal with it first.
- Leak from a newly fitted sink or appliance
Bookings
What callers can book.
Survey visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Kitchen installation, Worktop fitting, Appliance fitting, Kitchen design visits, Kitchen refits.
Always
Rules it follows on every call.
- Never quote for a kitchen
- Never promise a fitting date
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for kitchen fitters: questions
- Does it ask if the layout changes?
- Yes. It asks whether water or electrics move, which affects who else is needed.
- Can it book survey visits?
- Yes, into the free slots you set.
- Will it promise a fitting date?
- No. It never promises dates or prices.