123 AnswerYour personal AI receptionist
AI receptionist for carpenters and joiners
Joinery enquiries need details before you can price them. 123 Answer asks what is being made, how many items and whether measurements exist, then books a measuring visit.
Example call
- Assistant: Hello, you've reached Oakline Joinery. I'm their AI assistant and this call is transcribed so Oakline Joinery gets your message. How can I help?
- Caller: I want fitted wardrobes in two bedrooms.
- Assistant: Lovely. Do you have rough measurements, or would you like a measuring visit?
- Caller: A visit would be best.
- Assistant: I can book a measuring visit on Thursday at 4pm or Saturday at 10am.
Text to the owner
Ben Clarke, NG5 1HE: fitted wardrobes, 2 bedrooms. Measuring visit Sat 10:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What would you like made or fitted?
- 2Roughly how many doors, rooms or items?
- 3Do you have measurements or drawings?
- 4Is the room ready, or is other work still going on?
- 5When would suit for a measuring visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A door that will not lock or a damaged stair is flagged so you can decide whether to call back the same day.
- Door will not lock or close securely
- Damaged stair or handrail
Bookings
What callers can book.
Measuring visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Internal doors, Staircases, Fitted wardrobes, Skirting and architrave, Bespoke joinery.
Always
Rules it follows on every call.
- Never quote for materials or labour
- Never promise a finish date
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for carpenters and joiners: questions
- Can it take details for bespoke work?
- Yes. It asks what is being made, how many items and whether drawings exist, and puts it all in your summary.
- Will it give a lead time?
- No. It never promises dates. You confirm timings when you call back or visit.
- Can callers book a measuring visit?
- Yes, into the free times you set in your diary.