123 AnswerYour personal AI receptionist
AI receptionist for ev charger installers
123 Answer answers missed calls for EV charger installers, asks about parking and the distance to the fuse board, and books install surveys.
Example call
- Assistant: Hello, you've reached Plugpoint EV. I'm their AI assistant and this call is transcribed so Plugpoint EV gets your message. How can I help?
- Caller: I've got a new electric car and need a charger on the drive.
- Assistant: Thanks. Roughly how far is the drive from your fuse board?
- Caller: About 10 metres, it's in the garage.
- Assistant: I can book an install survey on Tuesday at 9am or Thursday at 3pm.
Text to the owner
Liam Ross, MK9 1AA: home charger on drive, fuse board in garage about 10 m. Survey Thu 15:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a home or workplace charger?
- 2Do you have off-street parking?
- 3Roughly how far is the parking from the fuse board?
- 4Which car or charger do you have, if known?
- 5When would suit for a survey?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A charger that is sparking or smells of burning is flagged as urgent and the caller is told to keep away.
- Charger sparking or burning smell
Bookings
What callers can book.
Install survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Home charger installs, Workplace chargers, Charger repairs, Charger relocation, Load management.
Always
Rules it follows on every call.
- Never confirm eligibility for any grant
- Never say the electrics are suitable
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for ev charger installers: questions
- Does it ask about the fuse board?
- Yes, roughly how far it is from the parking, so you can plan the cable run.
- Will it talk about grants?
- No. It never confirms eligibility for any scheme.
- Can it take workplace enquiries?
- Yes. It asks whether the charger is for a home or a workplace.