123 AnswerYour personal AI receptionist
AI receptionist for solar panel installers
Solar enquiries often start with questions about the roof. 123 Answer notes the roof direction, ownership and whether a battery is wanted, then books surveys.
Example call
- Assistant: Hello, you've reached Sunrise Solar. I'm their AI assistant and this call is transcribed so Sunrise Solar gets your message. How can I help?
- Caller: I'm thinking about solar panels and a battery.
- Assistant: Great. Do you own the property, and do you know which way the roof faces?
- Caller: We own it, roof faces south.
- Assistant: I can book a roof survey on Friday at 10am or Saturday at 2pm.
Text to the owner
Amy Cole, EX2 8PB: panels and battery, owner, south roof. Roof survey Sat 14:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a new install, a battery, or a problem with an existing system?
- 2Is it a house or a business roof?
- 3Which way does the roof face, if known?
- 4Do you own the property?
- 5When would suit for a survey?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Loose panels and inverter faults with a burning smell are flagged as urgent, and the caller is told to call 999 if anyone is in danger.
- Inverter showing a fault and burning smell
- Panel damaged or loose
Bookings
What callers can book.
Roof survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Solar panel installs, Battery storage, System health checks, Inverter replacement, Bird proofing panels.
Always
Rules it follows on every call.
- Never estimate savings or payback
- Never mention grants or schemes
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for solar panel installers: questions
- Will it estimate savings?
- No. It never estimates savings, payback or grants.
- Does it ask about ownership?
- Yes, so you know whether the caller can agree to the work.
- Can it handle existing system faults?
- Yes. Faults are recorded and urgent ones flagged.