123 AnswerYour personal AI receptionist
An AI receptionist for engineering firms.
123 Answer records enquiries for engineering firms, asks about drawings, quantities and timescales, and books callbacks with the right person.
Example call
- Assistant: Hello, you've reached Tyne Precision. I'm their AI assistant and this call is transcribed so Tyne Precision gets your message. How can I help?
- Caller: We need 200 brackets machined, I have drawings.
- Assistant: Thanks. What timescale are you working to?
- Caller: Within six weeks.
- Assistant: I can book a callback tomorrow at 10am or 2pm.
- Caller: 2pm. Chris Lowe, SR5 3XB.
- Assistant: Callback booked tomorrow at 2pm for Chris Lowe.
Text to the owner
Chris Lowe, SR5 3XB: 200 machined brackets, drawings ready, 6 weeks. Callback tomorrow 14:00. Call back 07700 900555.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What is the job?
- 2Do you have drawings or specifications?
- 3Quantity and timescale?
- 4Is there a breakdown affecting production?
- 5When would suit for a call back?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Breakdowns that stop production are flagged straight away, separate from new work enquiries.
- Breakdown stopping production
Bookings
What callers can book.
Callback
15 minutes by default, only in the free times you set.
Site visit
60 minutes by default, only in the free times you set.
Services it can mention: Fabrication, Machining, Maintenance, Installation, Design work.
Always
Rules it follows on every call.
- Never commit to lead times or tolerances
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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