123 AnswerYour personal AI receptionist
AI receptionist for tree surgeons
Tree work enquiries need the size, location and any restrictions. 123 Answer asks those questions and books quote visits while you are up a tree.
Example call
- Assistant: Hello, you've reached Greenbough Tree Care. I'm their AI assistant and this call is transcribed so Greenbough Tree Care gets your message. How can I help?
- Caller: We've got a big sycamore we'd like reduced.
- Assistant: Thanks. Is it near the house or a power line?
- Caller: About five metres from the house.
- Assistant: I can book a quote visit on Monday at 10am or Wednesday at 2pm.
Text to the owner
Ella Day, GL50 2PL: sycamore crown reduction, 5 m from house. Quote visit Mon 10:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What needs doing to the tree?
- 2Roughly how tall is it, and how many trees?
- 3Is it near a building, road or power line?
- 4Do you know if it has a preservation order or is in a conservation area?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Fallen or leaning trees after a storm, and branches on roofs, cars or roads, are flagged as urgent. Near power lines, callers are told to keep well away.
- Tree fallen or leaning after a storm
- Branch on a roof, car or road
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Tree felling, Crown reduction, Stump grinding, Hedge cutting, Storm damage.
Always
Rules it follows on every call.
- Never advise on tree preservation orders
- Never tell the caller to cut anything themselves
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for tree surgeons: questions
- Does it ask about preservation orders?
- It asks whether the caller knows of one, and notes the answer. It never gives advice on them.
- Are storm calls flagged?
- Yes. Fallen trees and branches on roofs, cars or roads are flagged as urgent.
- Can it book quote visits?
- Yes, into the slots you set.