Can it take regular customers?

Yes. It asks whether it is a one-off or regular job and books a first visit.

Does it ask about access?

Yes, whether there is side access or you need to go through the house.

123 AnswerYour personal AI receptionist

AI receptionist for gardeners

123 Answer answers missed calls for gardeners, finds out whether the caller wants a one-off tidy or regular visits, and books garden visits into your round.

Join early access See how it works Hear the voices

Example call

Assistant: Hello, you've reached Fern and Fork Gardening. I'm their AI assistant and this call is transcribed so Fern and Fork Gardening gets your message. How can I help?
Caller: Could someone cut the grass every fortnight?
Assistant: Of course. Roughly how big is the garden, and is there side access?
Caller: Medium, side gate.
Assistant: I can book a first visit on Tuesday at 10am or Thursday at 1pm.

Text to the owner

Joan Fry, SK7 4DA: fortnightly lawn cut, medium garden, side gate. First visit Tue 10:00.

123 Answer at a glance

Price	123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay.
Calls included	100 or 300 answered calls a month, or 100 with the Business plan.
Setup time	About 5 minutes
Your number	Works with your existing number. Missed calls are diverted.
Numbers	UK numbers
AI disclosure	Every call says it is an AI assistant
Call audio	No call audio is stored
Contract	Cancel any time

Last updated: 16 October 2026

What it asks

The questions your callers are asked.

1Is it a one-off job or regular maintenance?
2Roughly how big is the garden?
3What needs doing most?
4Is there side access, or through the house?
5When would suit for a visit?

You can change these at any time during setup.

Urgent calls

What gets flagged straight away.

Hedges blocking paths or road signs are flagged, as councils sometimes give owners a deadline.

Overgrown hedge blocking a path or road sign

Bookings

What callers can book.

Garden visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.

Services it can mention: Regular garden maintenance, Lawn care, Hedge trimming, Garden clearance, Planting.

Always

Rules it follows on every call.

Never advise on plant health or chemicals
Never quote a price per visit
Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
Never give legal, medical, financial or safety advice.
If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
If anyone is in danger, tell them to call 999.
Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
If the call is a sales or marketing call, politely end the call and mark it as a sales call.
Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.

Questions