123 AnswerYour personal AI receptionist
AI receptionist for fencing contractors
123 Answer answers missed calls for fencing contractors, counts the panels, notes post type and whether the boundary is shared, and books quote visits.
Example call
- Assistant: Hello, you've reached Boundary Fencing. I'm their AI assistant and this call is transcribed so Boundary Fencing gets your message. How can I help?
- Caller: Three panels came down in the wind last night.
- Assistant: Sorry to hear that. Are the posts wood or concrete?
- Caller: Concrete, the posts are fine.
- Assistant: I can book a quote visit tomorrow at 9am or Friday at 2pm.
Text to the owner
Gary Holt, CH2 3AB: 3 panels down, concrete posts intact. Quote visit Thu 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a new fence, a repair or a gate?
- 2Roughly how many metres or panels?
- 3Is it a boundary shared with a neighbour?
- 4Are the posts wood or concrete?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Fences blown down in storms, especially where pets or children cannot be kept in, are flagged as urgent.
- Fence blown down after a storm
- Fence down with pets or children unable to be kept in
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Fence panels, Close board fencing, Gates, Fence repairs, Commercial fencing.
Always
Rules it follows on every call.
- Never advise on boundary disputes
- Never quote a price per panel
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for fencing contractors: questions
- Does it ask about shared boundaries?
- Yes, and notes the answer. It never gives advice on disputes.
- Are storm calls flagged?
- Yes, especially where pets or children cannot be kept in.
- Can it book quote visits?
- Yes, into the slots you set.