123 AnswerYour personal AI receptionist
AI receptionist for scaffolding companies
123 Answer answers missed calls for scaffolders, asks what the scaffold is for, the height and whether it goes over a pavement, and books site visits.
Example call
- Assistant: Hello, you've reached Highpoint Scaffolding. I'm their AI assistant and this call is transcribed so Highpoint Scaffolding gets your message. How can I help?
- Caller: We need scaffolding for a roof repair on a semi.
- Assistant: Thanks. Is it two storeys, and will it go over a pavement?
- Caller: Two storeys, front goes over the pavement.
- Assistant: I can book a site visit on Tuesday at 8am or Wednesday at 1pm.
Text to the owner
Raj Patel, WV3 9LP: roof repair, 2-storey semi, pavement at front. Site visit Tue 08:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What is the scaffold for, such as roofing or painting?
- 2Is it a house or a commercial building?
- 3How many storeys?
- 4Does it go over a pavement or a neighbour's land?
- 5When would suit for a site visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Reports of a damaged or moved scaffold are flagged as urgent, and the caller is told to keep people away from it.
- Scaffold damaged or moved
- Scaffold needed for an emergency roof repair
Bookings
What callers can book.
Site visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Domestic scaffolding, Commercial scaffolding, Chimney scaffolds, Temporary roofs, Edge protection.
Always
Rules it follows on every call.
- Never advise on permits or licences
- Never say a scaffold is safe to use
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for scaffolding companies: questions
- Does it ask about pavements?
- Yes, because that affects licences. It never gives advice on permits itself.
- What happens if a scaffold is damaged?
- The call is flagged as urgent and the caller is told to keep people away.
- Can it book site visits?
- Yes, into the slots you set.