123 AnswerYour personal AI receptionist
AI receptionist for damp proofing specialists
123 Answer answers missed calls for damp specialists, notes where the damp is, whether it is for a sale and who owns the property, and books surveys.
Example call
- Assistant: Hello, you've reached Dryhome Damp Solutions. I'm their AI assistant and this call is transcribed so Dryhome Damp Solutions gets your message. How can I help?
- Caller: Our buyer's survey found damp in the back room.
- Assistant: Thanks. When is the sale due to complete?
- Caller: In about three weeks.
- Assistant: I can book a damp survey on Tuesday at 10am or Thursday at 2pm.
Text to the owner
Hugh Tate, YO10 3BB: damp in back room flagged by buyer's survey, sale in 3 weeks. Survey Tue 10:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Where is the damp, and how big an area?
- 2Is there mould, a musty smell or peeling paint?
- 3Is it for a sale, a purchase or your own home?
- 4Is it rented, and are you the landlord or tenant?
- 5When would suit for a survey?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Surveys needed for a sale within two weeks, and water coming in now, are flagged so you can fit them in.
- Survey needed for a house sale within 14 days
- Water coming in now
Bookings
What callers can book.
Damp survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Damp surveys, Damp proof courses, Condensation control, Basement waterproofing, Woodworm treatment.
Always
Rules it follows on every call.
- Never diagnose the cause of damp
- Never give health advice about mould
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for damp proofing specialists: questions
- Will it say what is causing the damp?
- No. It never diagnoses. It books a survey.
- Does it flag sale deadlines?
- Yes, when a sale or purchase is due within 14 days.
- Will it give advice about mould?
- No. It never gives health advice.