123 AnswerYour personal AI receptionist
AI receptionist for property maintenance companies
Maintenance firms take calls from tenants, landlords and agents. 123 Answer asks who is calling, which property and whether anything is getting worse, and books access times.
Example call
- Assistant: Hello, you've reached Keyline Property Services. I'm their AI assistant and this call is transcribed so Keyline Property Services gets your message. How can I help?
- Caller: I'm a tenant and the bathroom extractor fan has stopped.
- Assistant: Thanks. Which property address is it, and when can someone get in?
- Caller: 14 Hill Road, any morning.
- Assistant: I can book a repair visit on Tuesday at 9am or Wednesday at 9am.
Text to the owner
Tenant Jade Moore, 14 Hill Road, PR1 2AB: extractor fan stopped. Repair visit Tue 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Are you a tenant, landlord or agent?
- 2What is the problem or job?
- 3Which property address?
- 4Is anything unsafe or getting worse?
- 5When can we access the property?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Leaks, insecure properties and homes with no heating are flagged as urgent so you can send someone first.
- Water leak
- Property not secure
- No heating or hot water
Bookings
What callers can book.
Repair visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Planned maintenance, Reactive repairs, Void turnarounds, Gutter and roof repairs, Landlord maintenance.
Always
Rules it follows on every call.
- Never authorise works on a landlord's behalf
- Never discuss rent or tenancy matters
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for property maintenance companies: questions
- Can it take calls from tenants and agents?
- Yes. It asks who is calling and notes it, so you know who to bill or update.
- Will it agree works for a landlord?
- No. It never authorises work or discusses rent.
- Are emergencies flagged?
- Yes. Leaks, insecure properties and no heating are flagged as urgent.