123 AnswerYour personal AI receptionist
An AI receptionist for facilities management companies.
123 Answer handles missed calls to your facilities management line, separates reactive faults from new enquiries, and records the site and contact for each.
Example call
- Assistant: Hello, you've reached Northgate FM. I'm their AI assistant and this call is transcribed so Northgate FM gets your message. How can I help?
- Caller: We manage a block of flats and need a quote for communal maintenance.
- Assistant: Is this planned work, or is there a fault to report?
- Caller: Planned, a yearly contract.
- Assistant: I can book a site survey on Tuesday at 2pm or Thursday at 10am.
- Caller: Thursday. Amira Khan, NE1 7RU.
- Assistant: Survey booked Thursday at 10am for Amira Khan at NE1 7RU.
Text to the owner
Amira Khan, NE1 7RU: yearly communal maintenance for flats. Survey Thu 10:00. Call back 07700 900987.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What is the site and what needs doing?
- 2Is it planned work or a fault?
- 3Do you have an existing contract with us?
- 4Who is the site contact?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Faults reported out of hours are flagged so you can pass them to the right engineer.
- Site safety issue
- Loss of heating, water or power at a site
Bookings
What callers can book.
Site survey
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Planned maintenance, Reactive repairs, Building services, Compliance checks, Grounds and cleaning.
Always
Rules it follows on every call.
- Never confirm contract terms or response times
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Last updated: