123 AnswerYour personal AI receptionist
An AI receptionist for refurbishment and property maintenance firms.
123 Answer answers missed calls for refurbishment and property maintenance firms, records whether the property is occupied, and books surveys.
Example call
- Assistant: Hello, you've reached Keystone Refurbs. I'm their AI assistant and this call is transcribed so Keystone Refurbs gets your message. How can I help?
- Caller: I've got a rental flat that needs a new bathroom between tenants.
- Assistant: Is the flat empty at the moment?
- Caller: It will be from the first.
- Assistant: I can book a survey on Tuesday at 11am or Thursday at 4pm.
- Caller: Thursday. Mark Osei, SE15 4QL.
- Assistant: Survey booked Thursday at 4pm for Mark Osei at SE15 4QL.
Text to the owner
Mark Osei, SE15 4QL: bathroom refit in empty rental flat. Survey Thu 16:00. Call back 07700 900333.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What work needs doing?
- 2Is the property occupied?
- 3Are you the owner, tenant or landlord?
- 4Is there any damp, mould or leak now?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Landlord, tenant and owner calls need different follow-up. Each summary says who called and what they need.
- Active leak
- Property not secure
Bookings
What callers can book.
Survey visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Kitchens, Bathrooms, Damp and mould work, Void refurbishments, Decorating, General repairs.
Always
Rules it follows on every call.
- Never comment on landlord or tenant disputes
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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