123 AnswerYour personal AI receptionist
AI receptionist for fire and security alarm installers
Alarm calls range from new installs to a siren that will not stop. 123 Answer separates them, flags faults and break-ins, and books surveys and services.
Example call
- Assistant: Hello, you've reached Sentinel Alarms. I'm their AI assistant and this call is transcribed so Sentinel Alarms gets your message. How can I help?
- Caller: Our shop's fire alarm panel is showing a fault light.
- Assistant: Thanks. Is the alarm sounding, or is it just the fault light?
- Caller: Just the light.
- Assistant: I'll flag this for a callback today and can also book a visit tomorrow at 8am.
Text to the owner
URGENT. Ali Noor, shop, G2 4JR: fire panel fault light, not sounding. Callback today, visit Thu 08:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it a new system, a service or a fault?
- 2Is it a home or a business?
- 3Is the alarm sounding now or showing a fault?
- 4Is the system monitored, if known?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Sirens that will not stop, fire alarm faults in businesses and break-ins are flagged as urgent. If there is a fire, the caller is told to get out and call 999.
- Alarm sounding and will not stop
- Fire alarm fault in a business
- Break-in
Bookings
What callers can book.
Survey visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Intruder alarms, Fire alarm systems, CCTV, Alarm servicing, Access control.
Always
Rules it follows on every call.
- Never talk a caller through disabling an alarm
- Never say a fire system meets regulations
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for fire and security alarm installers: questions
- Will it help a caller turn off an alarm?
- No. It never talks callers through disabling a system.
- Are fire alarm faults flagged?
- Yes, in businesses, along with break-ins and sirens that will not stop.
- Will it say my system meets regulations?
- No. It never makes compliance statements.