123 AnswerYour personal AI receptionist
An AI receptionist for security companies.
123 Answer answers missed calls for security businesses, records the site, dates and hours needed, and books site assessments or callbacks.
Example call
- Assistant: Hello, you've reached Sentinel Guarding. I'm their AI assistant and this call is transcribed so Sentinel Guarding gets your message. How can I help?
- Caller: We need two officers for a weekend event in March.
- Assistant: Where is the event, and what hours will you need cover?
- Caller: A community hall in Leicester, 6pm to midnight both nights.
- Assistant: I can book a callback on Monday at 10am or 3pm.
- Caller: 10am. Dan Wright, LE2 1TF.
- Assistant: Callback booked Monday at 10am for Dan Wright.
Text to the owner
Dan Wright, LE2 1TF: 2 officers, weekend event in March, 18:00 to 00:00. Callback Mon 10:00. Call back 07700 900111.
123 Answer at a glance
| Price | 123 Answer £39 a month, 123 Answer Plus £79 a month. Prices exclude VAT where applicable. |
|---|---|
| Calls included | 100 or 250 answered calls a month, or 50 with the Business plan. 10 free calls to try. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
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What it asks
The questions your callers are asked.
- 1What kind of security do you need?
- 2Where is the site?
- 3What dates and hours?
- 4How many officers do you think you need?
- 5When would suit for a call back?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
If a caller reports an intruder or anyone in danger, the assistant tells them to call 999 and flags the call to you straight away.
- Break-in or intruder now
- Alarm activation
Bookings
What callers can book.
Site assessment
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Manned guarding, Mobile patrols, Key holding, Alarm response, Event security, CCTV.
Always
Rules it follows on every call.
- Never confirm officer availability
- Never give advice on confronting intruders
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
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