123 AnswerYour personal AI receptionist
AI receptionist for locksmiths
Most locksmith calls are urgent and the caller will ring the next number if nobody answers. 123 Answer picks up straight away, takes the address and flags lockouts so you can call back in minutes.
Example call
- Assistant: Hello, you've reached Keystone Locks. I'm their AI assistant and this call is transcribed so Keystone Locks gets your message. How can I help?
- Caller: I've locked myself out of my flat and my keys are inside.
- Assistant: I'm sorry to hear that. Is it a wooden door or a uPVC door?
- Caller: Wooden, with a Yale lock.
- Assistant: Thanks. I'll mark this as urgent and the locksmith will call you back shortly.
Text to the owner
URGENT. Mia Ford, BS3 4LP: locked out of flat, wooden door, Yale lock. Callback requested now.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Are you locked out right now?
- 2Is it a home, business or vehicle?
- 3What type of door is it, wood or uPVC?
- 4Has there been a break-in?
- 5What is the full address and postcode?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Lockouts and break-ins are emailed to you as urgent. If anyone is in danger the caller is told to call 999.
- Locked out now
- Door forced after a break-in
- Child or vulnerable person locked in or out
Bookings
What callers can book.
Call-out
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Emergency lockouts, Lock changes, uPVC door repairs, Lock upgrades, Safe opening.
Always
Rules it follows on every call.
- Never ask for proof of ownership details over the phone beyond the caller's name and address
- Never promise an arrival time
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for locksmiths: questions
- Can it book lock changes for later?
- Yes. Planned work such as lock changes or upgrades can be booked into the slots you set, while lockouts are flagged for a quick callback.
- Does it promise how fast I will arrive?
- No. It never promises an arrival time. It tells the caller you will call back.
- What if the caller has had a break-in?
- It flags the call as urgent and, if anyone is in danger, tells them to call 999.