123 AnswerYour personal AI receptionist
AI receptionist for glaziers
Broken glass calls cannot wait for voicemail. 123 Answer picks up, finds out whether the property is secure and flags boarding jobs, while booking planned glass replacements into your diary.
Example call
- Assistant: Hello, you've reached Crystal Glazing. I'm their AI assistant and this call is transcribed so Crystal Glazing gets your message. How can I help?
- Caller: A ball's gone through our back window.
- Assistant: I'm sorry. Is the house secure, or is the window open to the garden?
- Caller: There's a hole but the frame is fine.
- Assistant: I'll flag this as urgent and they'll call you back shortly. Please keep clear of the glass.
Text to the owner
URGENT. Jo Pike, OX4 2QZ: rear window pane broken, frame intact. Callback now.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is the glass broken now?
- 2Is it a home or business, and which window or door?
- 3Is the property secure?
- 4Roughly what size is the pane?
- 5When would suit for a visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A broken window that leaves the property open, or a smashed shop front, is flagged as urgent. The caller is told to keep clear of the glass.
- Broken glass with the property not secure
- Shop front smashed
Bookings
What callers can book.
Measure and fit visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Emergency boarding, Glass replacement, Double glazing units, Shop fronts, Mirrors and splashbacks.
Always
Rules it follows on every call.
- Never tell the caller to handle broken glass
- Never quote a price
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for glaziers: questions
- Can it tell emergency boarding from planned work?
- Yes. It asks whether the property is secure and flags emergencies, while booking planned replacements.
- Will it advise on clearing glass?
- No. It tells the caller to keep clear and never gives safety advice beyond that.
- Does it work for shop fronts?
- Yes. Business calls about smashed shop fronts are flagged as urgent.