123 AnswerYour personal AI receptionist
AI receptionist for painters and decorators
Decorators lose enquiries when they are up a ladder with wet hands. 123 Answer takes the call, notes the rooms and the condition of the walls, and books a quote visit.
Example call
- Assistant: Hello, you've reached Fresh Coat Decorating. I'm their AI assistant and this call is transcribed so Fresh Coat Decorating gets your message. How can I help?
- Caller: I need the hallway, stairs and landing painted.
- Assistant: Thanks. Is there any wallpaper to strip or cracking to fill?
- Caller: Some cracks by the stairs.
- Assistant: I can book a quote visit on Wednesday at 5pm or Friday at 9am.
Text to the owner
Grace Owen, CF14 3RT: hall, stairs and landing, some cracks. Quote visit Fri 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is the work inside, outside or both?
- 2Which rooms or areas?
- 3Is it occupied, empty or a rental between tenants?
- 4Is there any damp, cracking or wallpaper to strip?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Landlords with a tenancy deadline and owners preparing a sale are flagged, so you can see time-sensitive jobs first.
- Deadline for a tenancy changeover
- Damage after a leak that needs covering before a sale
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Interior painting, Exterior painting, Wallpapering, Woodwork and gloss, End of tenancy redecoration.
Always
Rules it follows on every call.
- Never quote a price per room
- Never recommend a paint or product
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for painters and decorators: questions
- Does it ask about the condition of the walls?
- Yes. It asks about damp, cracking and wallpaper so you know what to expect before the quote visit.
- Can it handle landlord enquiries?
- Yes. It asks whether the property is between tenants and notes any deadline.
- Will it recommend paint?
- No. It never recommends products or quotes prices.
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