123 AnswerYour personal AI receptionist
AI receptionist for plasterers
123 Answer answers missed calls for plasterers, works out whether it is a skim, a re-plaster or a patch, and books quote visits around your jobs.
Example call
- Assistant: Hello, you've reached Smooth Finish Plastering. I'm their AI assistant and this call is transcribed so Smooth Finish Plastering gets your message. How can I help?
- Caller: I need two bedrooms skimmed.
- Assistant: Thanks. Are the rooms empty, and has there been any damp?
- Caller: Empty, no damp.
- Assistant: I can book a quote visit on Tuesday at 6pm or Thursday at 8am.
Text to the owner
Jack Hill, M20 6PL: skim 2 bedrooms, empty, no damp. Quote visit Tue 18:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it skimming, a full re-plaster, rendering or a repair?
- 2How many rooms or walls?
- 3Is the room empty?
- 4Has there been a leak or damp?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A sagging or cracking ceiling after a leak is flagged as urgent, and the caller is told to keep clear of the area.
- Ceiling cracking or sagging after a leak
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Skimming, Re-plastering, Rendering, Patch repairs, Dry lining.
Always
Rules it follows on every call.
- Never say a ceiling is safe
- Never quote by the square metre
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for plasterers: questions
- Can it tell skimming from rendering jobs?
- Yes. It asks which type of work it is and records it in the summary.
- What if a ceiling is sagging?
- It flags the call as urgent and tells the caller to keep clear and call 999 if anyone is in danger.
- Will it give a price per room?
- No. It never quotes prices.
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