123 AnswerYour personal AI receptionist
AI receptionist for tilers
Tiling enquiries depend on the room, the size and whether the tiles are bought. 123 Answer asks those questions and books quote visits while you are on site.
Example call
- Assistant: Hello, you've reached Level Tiling. I'm their AI assistant and this call is transcribed so Level Tiling gets your message. How can I help?
- Caller: I want my kitchen floor tiled.
- Assistant: Thanks. Roughly how big is the kitchen, and have you bought the tiles?
- Caller: About 12 square metres, tiles bought.
- Assistant: I can book a quote visit on Monday at 5pm or Wednesday at 10am.
Text to the owner
Ruth Ellis, SO15 2JX: kitchen floor, about 12 m2, tiles bought. Quote visit Wed 10:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Is it walls, floors or both?
- 2Which room and roughly what size?
- 3Have you bought the tiles yet?
- 4Do old tiles need removing?
- 5When would suit for a quote visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
Loose shower tiles letting water through are flagged, as they can damage the room below.
- Loose tiles in a shower letting water through
Bookings
What callers can book.
Quote visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Wall tiling, Floor tiling, Bathroom tiling, Kitchen splashbacks, Re-grouting.
Always
Rules it follows on every call.
- Never advise on tile or adhesive choice
- Never quote a rate per square metre
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for tilers: questions
- Does it ask whether tiles are bought?
- Yes, and whether old tiles need removing, so you can plan the job.
- Will it recommend tiles?
- No. It never advises on products or quotes prices.
- Can it book quote visits?
- Yes, into the free times you set.