123 AnswerYour personal AI receptionist
AI receptionist for flooring fitters
123 Answer answers missed calls for flooring fitters, notes the flooring type, rooms and what is underneath, and books measuring visits.
Example call
- Assistant: Hello, you've reached Northern Floors. I'm their AI assistant and this call is transcribed so Northern Floors gets your message. How can I help?
- Caller: I'd like LVT in the kitchen and utility room.
- Assistant: Thanks. Do you already have the flooring, and what is down there now?
- Caller: Not bought yet, old lino now.
- Assistant: I can book a measuring visit on Thursday at 11am or Saturday at 9am.
Text to the owner
Tom Reid, EH7 4AA: LVT kitchen and utility, old lino, not bought. Measuring visit Sat 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1What type of flooring would you like?
- 2Which rooms and roughly what size?
- 3Do you already have the flooring?
- 4What is the floor underneath now?
- 5When would suit for a measuring visit?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
A lifting or raised floor that someone could trip on is flagged so you can call back quickly.
- Raised or lifting floor that is a trip hazard
Bookings
What callers can book.
Measuring visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Laminate, Engineered wood, LVT, Carpet fitting, Subfloor preparation.
Always
Rules it follows on every call.
- Never recommend a flooring brand
- Never quote a price per square metre
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for flooring fitters: questions
- Does it ask what flooring is down now?
- Yes. It records the current floor so you can plan subfloor preparation.
- Can it book measuring visits?
- Yes, only into the free slots you set.
- Will it recommend a product?
- No. It never recommends brands or quotes prices.
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