Can it check if I cover an area?

It takes the postcode and passes it on. You decide whether it is on your round.

Does it ask about conservatories?

Yes, and about gutters, fascias and access.

123 AnswerYour personal AI receptionist

AI receptionist for window cleaners

123 Answer answers missed calls for window cleaners, takes the size of the house, whether there is a conservatory and the access, and books first cleans or callbacks.

Join early access See how it works Hear the voices

Example call

Assistant: Hello, you've reached Sparkle Window Cleaning. I'm their AI assistant and this call is transcribed so Sparkle Window Cleaning gets your message. How can I help?
Caller: Do you cover our street? It's a three-bed semi.
Assistant: I can take your details. Is there a conservatory, and side access?
Caller: No conservatory, side gate.
Assistant: I can book a first clean on Wednesday at 10am or ask them to call you back.

Text to the owner

Dee Hall, WA4 6PL: 3-bed semi, no conservatory, side gate. First clean Wed 10:00.

123 Answer at a glance

Price	123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay.
Calls included	100 or 300 answered calls a month, or 100 with the Business plan.
Setup time	About 5 minutes
Your number	Works with your existing number. Missed calls are diverted.
Numbers	UK numbers
AI disclosure	Every call says it is an AI assistant
Call audio	No call audio is stored
Contract	Cancel any time

Last updated: 16 October 2026

What it asks

The questions your callers are asked.

1Is it a regular clean or a one-off?
2How many bedrooms or windows?
3Is there a conservatory?
4Is there side or rear access?
5Would you like to join a round, or be called back?

You can change these at any time during setup.

Urgent calls

What gets flagged straight away.

Overflowing gutters onto doorways are flagged, as they can cause slips and damp.

Blocked gutter overflowing onto a doorway

Bookings

What callers can book.

First clean
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.

Services it can mention: Regular window cleaning, Conservatory roofs, Gutter clearing, Fascias and soffits, Commercial windows.

Always

Rules it follows on every call.

Never confirm a fixed round day
Never quote a price
Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
Never give legal, medical, financial or safety advice.
If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
If anyone is in danger, tell them to call 999.
Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
If the call is a sales or marketing call, politely end the call and mark it as a sales call.
Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.

Questions