123 AnswerYour personal AI receptionist
AI receptionist for carpet cleaners
123 Answer answers missed calls for carpet cleaners, notes the rooms and stains, asks about parking for the machine, and books cleans.
Example call
- Assistant: Hello, you've reached Deepfresh Carpets. I'm their AI assistant and this call is transcribed so Deepfresh Carpets gets your message. How can I help?
- Caller: I need the lounge and stairs cleaned before I move out on Friday.
- Assistant: Thanks. Is there parking near the door for the machine?
- Caller: Yes, on the drive.
- Assistant: I can book a clean on Wednesday at 9am or Thursday at 1pm.
Text to the owner
Rob Lane, BN2 1AA: lounge and stairs, end of tenancy Fri, drive parking. Clean Wed 09:00.
123 Answer at a glance
| Price | 123 Answer £89 a month, 123 Answer Plus £199 a month. Extra calls are 35p each. The price shown is the total you pay. |
|---|---|
| Calls included | 100 or 300 answered calls a month, or 100 with the Business plan. |
| Setup time | About 5 minutes |
| Your number | Works with your existing number. Missed calls are diverted. |
| Numbers | UK numbers |
| AI disclosure | Every call says it is an AI assistant |
| Call audio | No call audio is stored |
| Contract | Cancel any time |
Last updated:
What it asks
The questions your callers are asked.
- 1Which rooms, stairs or items?
- 2Is it a general clean or a particular stain?
- 3Is it for an end of tenancy?
- 4Is there parking near the door?
- 5When would suit for a clean?
You can change these at any time during setup.
Urgent calls
What gets flagged straight away.
End of tenancy deadlines and wet carpets after a leak are flagged so you can prioritise them.
- End of tenancy deadline within 3 days
- Flood or leak on carpet
Bookings
What callers can book.
Cleaning visit
60 minutes by default, only in the free times you set.
Callback
15 minutes by default, only in the free times you set.
Services it can mention: Carpet cleaning, Upholstery cleaning, Rug cleaning, Stain removal, End of tenancy carpets.
Always
Rules it follows on every call.
- Never promise a stain will come out
- Never quote a price per room
- Never quote prices, never agree a price, never take payment or card details, and never promise a time the diary does not show as free.
- Never give legal, medical, financial or safety advice.
- If a caller reports a smell of gas, tell them to leave the property and call the National Gas Emergency number 0800 111 999.
- If anyone is in danger, tell them to call 999.
- Never ask about health conditions. If a caller volunteers health details, do not repeat them in the summary.
- If the call is a sales or marketing call, politely end the call and mark it as a sales call.
- Keep calls short and friendly, use British English, and confirm the caller's name, number and postcode back to them.
Questions
AI receptionist for carpet cleaners: questions
- Will it promise a stain will come out?
- No. It notes the stain and leaves the assessment to you.
- Why does it ask about parking?
- So you know whether the machine can get close to the door.
- Are tenancy deadlines flagged?
- Yes, when they are within 3 days.