LGS/Q/001/2026 - Telephone Service Desk Support
Middlesbrough Council
- Value
- £34,089 to £40,907
- Currency
- GBP
- Region
- North East
- Category
- IT & Digital
- Procedure / notice type
- award,contract
- Published
- 14 Aug 2026
- Closing date
- Not stated
- Contract ends
- 31 Jul 2027
- Current supplier
- WCL UK Ltd t/a Everything ICT
Overview
LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)
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