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Managed service for Street Marshals

Taunton Town Council

Value
£254,690
Currency
GBP
Region
South West
Category
Professional & Business Services
Procedure / notice type
award,contract
Published
3 Jun 2026
Closing date
Not stated
Contract ends
31 Mar 2029
Current supplier
STOREWATCH.CO.UK LIMITED

Overview

Create a safe and welcoming place: by using street ambassadors/marshals to create a friendly and welcoming place for people to shop and spend time in, improving the safety and security of the town centre. Safer towns will lend itself to increased footfall and more potential business for local retailers. The safe streets will entice people to venture out and explore the area, providing a boost to the local economy and improve investment opportunities. The role of the street marshal will be to assist where possible, approach groups of people to ensure all is well and to be that helping hand, you'll be required to engage with local businesses and identify hotspots of ASB issues. Street marshals will look to work with a range of town centre users, this will include businesses, residents, visitors, community groups, street performers, buskers and street traders, the local policing team to ensure that the town maintains a safe and secure environment for all to prosper and grow. Street marshals could have certification, licenses and training in the following; • SIA • Conflict management • Physical intervention • Safeguarding children • Vulnerable adult protection • Welfare and vulnerability engagement • "Ask for Angela" • First Aid • Prevention of violence against women and girls • Anti-racism, LGBTQA+ • Handling conflict with teenagers Supporting Local Business Communications: Street marshals will support the town centre businesses by allowing the businesses to report town centre issues, ranging from verbal abuse, shoplifting and more serious crime where possible, the use of digital platforms or software (such as UKPAC) should be integrated to streamline reporting, enable real-time updates, and facilitate information sharing between marshals, businesses, and authorities. towards businesses via the radio link system.

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