Telephony services
NORFOLK COUNTY COUNCIL
- Value
- £255,604
- Currency
- GBP
- Region
- East of England
- Category
- Transport & Logistics
- Procedure / notice type
- award
- Published
- 28 Aug 2026
- Closing date
- 8 Jul 2026
- Contract ends
- 30 Sept 2028
- Current supplier
- Trustmarque Solutions Limited
Overview
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
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