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Professional & Business ServicesYorkshire and the HumberSource: Find a Tender

Provision of Customer Insight/Feedback Tool

Together Housing Association Limited

Value
Value not stated
Currency
GBP
Region
Yorkshire and the Humber
Category
Professional & Business Services
Procedure / notice type
award,contract
Published
9 Jul 2026
Closing date
Not stated
Contract ends
31 Aug 2028
Current supplier
Customer Sure Limited

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Professional & Business ServicesYorkshire and the Humber

Overview

Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.

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Contains public sector information licensed under the Open Government Licence v3.0. 123 Tenders is not affiliated with, endorsed by, or acting on behalf of any buyer organisation named in these notices, and gives no guarantee as to accuracy or outcome.