Translation and Support Services

Overview

Following on from the Publication of a UK 5 and UK 6 notice the Development Bank of Wales has entered into a contract with suppliers for translation and support services. The Development Bank of Wales (DBW) is a wholly owned subsidiary of the Welsh Government. We therefore have a duty to comply with the Welsh language standards, meaning that Welsh is treated no less favourably than English. All of our English language content requires translation. Services include: Translation: The conversion of written documents into another language as text via human, computer assisted and machine translation solutions. Support Services: Additional services which include documentation formatting and file recreation. The Suppliers shall provide comprehensive Translation and Support services to enable DBW to translate and create supporting materials in Welsh. The Suppliers shall be able to facilitate a broad spectrum of requirements, for each the Suppliers shall utilise experienced individuals who can apply their skills appropriately to the specific requirements of DBW. This will include, but not be limited to: Advisory and instruction documents Correspondence, information leaflets Press releases and briefing documents Corporate publications including our annual report, documents and briefing papers Marketing collateral, subtitles and captions Technical, scientific, legal, financial or any other specialist category ProofreadingThe Suppliers shall ensure that all Visual Translations and Transcriptions shall be completed by accredited Individuals. The Suppliers must fulfil 98% of all translation within the accepted turnaround target set by the buyer. The Suppliers is permitted to use Machine Translation (MT) with the explicit permission from DBW. The Suppliers must ensure that these services are only utilised when clear efficiencies and cost savings can be demonstrated, or at the express request of DBW. Consideration should include: Type of Content Language Pairing Buyer's accuracy requirements Volume of content Turnaround Times Any use of a technological solution shall be implemented securely, ensuring that all software complies with the security standards, Data Security. The Suppliers must also ensure that all data is maintained in accordance with the Data Protection Act 2018 and the General Data Protection Act 2016.The Suppliers agrees to retain any template documents, Translation Memories, or Language Databases and will not charge for duplicate translations during the contract period. The template/Translation Memory will remain the property of the DBW and will be returned at the conclusion of the contract. Any documents and/or data stored within the Supplier's database related to the Services provided will remain the property of DBW. The service may be required at any location within Wales, including instances where Translation must be conducted at DBWs premises for security reasons. In such cases, travel costs will be reimbursed according to DBWs travel policy. The supplier shall ensure that it has a robust quality management process for all translation projects. This process must include checks to ensure that all translations are accurate and consistent with the original source material, and where necessary corrections of any errors in the translated content, such as spelling or grammar errors, formatting, punctuation, or syntax should be made at no additional cost. The Suppliers shall also ensure it has sufficient resources and capabilities to provide proofing services. This service shall be undertaken by an independent, but equally qualified translator, to undertake a final check for any errors to ensure the highest level of quality and accuracy. The Suppliers must ensure that all translators translate only into their native language. In cases where this is not possible, translations must be thoroughly revised by a native English speaker with the necessary subject matter expertise, at no additional cost to DBW. This process ensures the q