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Facilities & MaintenanceNorthern IrelandSource: Find a Tender

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

The Department of Justice

Value
£3,212,000
Currency
GBP
Region
Northern Ireland
Category
Facilities & Maintenance
Procedure / notice type
award,contract
Published
29 Jan 2026
Closing date
Not stated
Contract ends
31 Mar 2029
Current supplier
Withheld Section94 Supplier

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Facilities & MaintenanceNorthern Ireland

Overview

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.

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Contains public sector information licensed under the Open Government Licence v3.0. 123 Tenders is not affiliated with, endorsed by, or acting on behalf of any buyer organisation named in these notices, and gives no guarantee as to accuracy or outcome.