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Professional & Business ServicesEast MidlandsSource: Find a Tender

Out of Hours Call Handling Service – 00267-CX

Stonewater Ltd

Value
Value not stated
Currency
GBP
Region
East Midlands
Category
Professional & Business Services
Procedure / notice type
award,contract
Published
25 Feb 2026
Closing date
Not stated
Contract ends
31 Mar 2029
Current supplier
SPS Doorguard Ltd

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Professional & Business ServicesEast Midlands

Overview

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1017089864

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Contains public sector information licensed under the Open Government Licence v3.0. 123 Tenders is not affiliated with, endorsed by, or acting on behalf of any buyer organisation named in these notices, and gives no guarantee as to accuracy or outcome.